Frequently Ask Questions
FAQs
How long does delivery take?
Orders are processed within 1–3 business days, and delivery takes approximately 3–8 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow your package in real time.
Do you offer refunds or returns?
Due to hygiene and safety reasons, skincare products cannot be returned once opened. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery, and our team will gladly assist.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes, contact us immediately. Once your order has been fulfilled, we’re unable to modify or cancel it.
Do you ship internationally?
Yes, NutrivaSkin™ ships to most countries worldwide. Shipping rates and delivery times vary depending on your region.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
How can I contact customer support?
You can reach us anytime at support@nutrivaskin.com — our team will respond within 24–48 hours.
Where do you ship from?
All orders are shipped directly from our international fulfillment centers to ensure fast and secure delivery worldwide.